To be a provider of community services DVLA’s romantic relationship with its customers is vital to its results. Via in depth stakeholder engagement, it is apparent that DVLA’s customers are All round pretty satisfied with essential typical on the net transactional products and services including implementing for or renewing a driving licence; DVLA provides numerous successful, digitised services that procedure large volumes of transactions correctly and at speed.

other strategic efficiency solutions, for instance actions being trialled by peer organisations and any solutions determined during the Electronic and DM exterior items of labor

- looking at solutions to revise legislation to allow changes to the level of fines for Auto Excise Duty (VED) non-compliance to permit effective enforcement activity into the long run.

- guaranteeing robust reporting and decision-earning mechanisms which include transform Management and Rewards realisation to assistance the DVLA’s endeavours for its expert services in the very best seventy five to achieve ‘excellent’

DVLA to get a sexy employer with the correct resourcing products set up to ensure it could get the proper people today within the proper area at the appropriate time to provide superior-quality Price-successful companies to buyers.

On the subject of comprehension a car or how it works, the Motor vehicle Identification Number (VIN) is usually a vital into a prosperity of information. Every single car or truck possesses a unique alphanumeric code, referred to as the VIN, which serves as its digital fingerprint.

DVLA should really exploit prospects to derive better income from current company by ​acquiring and testing a tactic for deriving higher profits more than the long term from the personalised registration company by way of:

Like most entrance-line public service vendors, the pandemic had an impact on DVLA’s company shipping. Nonetheless, its prior investment decision in on the web solutions over a variety of several years, coupled with its committed workforce, intended that DVLA entered the pandemic in a solid placement and recovered fairly immediately. DVLA has due to the fact introduced new expert services such as the ‘purchaser account’ which modernises and simplifies the way in which that motorists connect with DVLA. Practically all DVLA’s services might be accessed online. Eighty-3 per cent of customer transactions at the moment occur on-line, which compares incredibly favourably with other government digital companies, and operate is prepared to additional maximize this.

This understanding empowers you for making educated conclusions, make sure security, and fully grasp the whole photograph of the vehicle’s background prior to making a acquire.

I am confident which the motoring field and purchaser voices are actually listened to and so are reflected in the tips staying manufactured.

The DVLA is usually a critically crucial government company from the DfT, its operate underpins the safe transportation of individuals and products around the UK.

They can be well-informed regarding their items and can provide clarification on any technological details or precise capabilities you may not totally understand.

be certain an effective, mutually respectful working partnership across DfT and DVLA electronic and analytical features, the place ideal follow is shared, and communities of apply prosper​

necessary to adjust to CDDO electronic invest Regulate (which check car details approves and displays digital expenditure across federal government)